F.A.Q.

PAYMENT

Which payment methods are available at www.miurio.com?

Paypal and offline payment option via bank transfer. In case of choosing offline payment, we will contact you via email to provide with our banking account information.

Is my credit card information secure? 

Yes, our online platform connected to PayPal payment platform encrypts all credit card information to ensure your data is secure.
 

My order included tax. Why? 
If you made your order within the EU, you will be charged VAT and the product price in the Cart will reflect this automatically, when you choose your destination country. MIURIO design studio is a VAT-obliged entity, so we are required to collect VAT tax, when products are shipped to EU customers.

I live outside of the European Union - will I have to pay VAT or any other fees?

If you live outside of the EU, you will not be charged VAT and the product price in the Cart will reflect this automatically, when you choose your destination country. However, import taxes or any other import charges might apply - we recommend you to check the rules with your local customs office for more details.

ORDERS AND SHIPMENT

How long will it take for my item to ship? 
 
Our lead time varies depending on the product, so please check in individual product description page for information about estimated ship times.

Why is the lead time on my rug 3-4 weeks? 

All of our rugs are hand-tuftef and made-to-order in Estonia. Each piece of high quality New Zealand wool, mixed with eucalyptus tencil yarn, make up the beautiful design of our rugs. The precision and close attention to detail of our rugs does take time, but we promise that they are well worth the wait!

I live outside of Estonia or the EU. Can I have a rug shipped to me? 
Yes! If you live in another country and are interested in having one of our rugs shipped to you, please email info@miurio.com with your exact address, the rug you are interested in and the size, and we will be able to provide you with a shipping quote!

PRODUCTION QUALITY

All printed textiles have irregularities in the printing. These irregularities are not considered defective as they are the nature of the product.  Defective products include pillows with broken zippers and large, obvious misprints or stains.  

Products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products. 

We always strive for color accuracy with wallpaper, but please note that colors shown on the website are a representation only. Please refer to the actual product sample.

 

Also due to varying ink/print systems wallpapers and fabrics of the same pattern are not always an exact match in color or scale. Please double check or consult with us about your need in number of wallpaper rolls before making an order. Wallpaper rolls of the same pattern, but printed on different dates may slightly vary in colour.

CLEANING AND CARE

Silk scarves may be dry-cleaned only. MIURIO can not be held responsible for damage to fabric after it is washed or treated.

 

We recommend that our printed fabrics and printed pillows are to be washed at 40C gentle cycle. We do not hold responsible for damage to fabric after it is washed or treated.

Our hand-embroidered wool pillowcases (chainstitch pillows) may only be dry-cleaned. We do not hold responsible for damage to fabric after it is washed or treated.

Our finished wallpapers can be gently wiped clean with a damp cloth. MIURIO can not be held responsible for damage to wallpaper after it is hung, or if it is not hung using the guidelines printed on a wallpaper roll.

CLEANING OF RUGS


Vacuum regularly on a low-power setting to prevent dirt from settling into the wool fibers and yarns. 
Blot spills (do not rub) with a clean, un-dyed cloth to absorb as much of the spill as possible, as soon as possible. Start at the outer edge and work towards the center of the spill, pressing firmly to prevent spreading and aid absorption.
Do not dry clean. Professional rug cleaning recommended.
Additional treatments are not recommended as they can affect the color and strength of the wool yarns over time.
 
CARE FOR RUGS


Some shedding will occur due to the nature of the wool yarns, but should diminish over time.
Do not pull loose yarns, instead clip with scissors.
Rotate your rug every 6 months to promote even wear and sunlight exposure on the surface of the rug. 
Use rug protectors under the legs of heavy furniture to avoid flattening the yarn pile. 
Storing your rug: Roll face side out and wrap with cloth. Keep in a cool, dry place.

RETURNS/EXCHANGES/CANCELLATION

CANCELLATION POLICY

Unfortunately, we are unable to cancel most of our orders once they have been received by our processing center.

When you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our processing center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.

If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact info@miurio.com to receive authorization of your return. If we are able to intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase. 

WALLPAPER RETURNS

Please ensure that your wallpaper is inspected by you or your installer in detail before being installed. If there are any issues or defects ,they must be brought to our attention before installation for any discount or refund. Once wallpaper has been installed there is no possibility for refund or discount for any reason.

What kind of return terms do we offer?

If the item you purchased at www.miurio.com did not suit you for any reason, you can return it within 14 days after you received the package. If you decide to return the product, you will be carrying the shipping cost of the return delivery. The product should be unused and in the original state. To make a return, please contact us at info@miurio.com and specify:

  • Email address you indicated when ordering;

  • Order number;

  • Date of order confirmation receipt.

 

What do I do if the order I received is damaged?

Please contact us at info@miurio.com and describe the situation. Please attach to your mail a photo, on which the defect is clearly visible.

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© 2019 by MIURIO Design Studio.